Privacy Policy
At Vortex Eliquids, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website or make a purchase.
1. Information We Collect
When you place an order with us, we collect the personal information necessary for fulfilling your purchase, including:
- Basic Information: Name, address, email, phone number
- Payment Details: Payment method information such as credit card or billing address
Additionally, when you visit our website, we automatically gather data about your device to enhance your browsing experience, including:
- Technical Data: IP address, browser type, operating system
- Usage Data: Pages you visit and how long you spend on them
2. Why We Collect Your Data
We use your information for the following purposes:
- To process your orders and deliver the products you’ve requested
- To improve our website’s functionality and your user experience
- To send you updates, offers, and news about Vortex Eliquids (with your consent)
3. Consent and How We Obtain It
By providing us with your personal details during the purchase process or when signing up for email updates, you give us consent to use your information as described in this Privacy Policy.
- For transactions, your information is used solely for order fulfillment, payments, and communication related to your purchase.
- For marketing purposes, we will seek your permission before sending you promotional emails. You may withdraw consent at any time by opting out via email or using the unsubscribe link included in each email.
4. Withdrawing Your Consent
If you decide that you no longer wish for us to retain or use your personal information, you have the right to withdraw consent at any time by contacting us at:
- Email: info@vortexeliquids.co.uk
5. How We Protect Your Information
We take your privacy seriously and implement a variety of security measures to safeguard your personal data. This includes:
- Encryption: All sensitive payment information is encrypted using secure SSL technology.
- Secure Storage: We store your information on secure servers to prevent unauthorized access.
While no method of data transmission is completely risk-free, we strive to follow industry standards to protect your information.
6. Sharing Your Information
We do not share your personal information with third parties, except where necessary for completing transactions, complying with legal obligations, or enforcing our Terms of Service. For example:
- Payment Processors: When you complete a purchase, we use third-party payment gateways to handle payments securely. These providers may have their own privacy policies, and we encourage you to review them before making a purchase.
- Legal Compliance: If required by law, we may disclose your information to government authorities or law enforcement agencies.
7. Third-Party Links
Our website may contain links to external sites. Once you leave our website, we are no longer responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies.
8. Cookies and Tracking
To improve your experience on our site, we use cookies and other tracking technologies. These cookies collect data such as:
- Session Cookies: Allow us to remember your preferences while you browse.
- Analytics Cookies: Help us understand how visitors use our website to improve performance.
You can choose to disable cookies through your browser settings, though this may limit your ability to use some features of our website.
9. Age Restriction
Our website is intended for individuals aged 18 and older. By accessing our site and making purchases, you confirm that you meet the minimum age requirement. If you are under 18, please do not use our services.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted here with a revised effective date. We recommend reviewing this policy regularly.
11. Contact Us
If you have any questions or concerns about your personal information or our privacy practices, please contact us at:
- Email: info@vortexeliquids.co.uk
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Crafting UK-based premium e-liquids featuring 19+ genuinely original flavours, delivering exceptional taste and satisfaction in every bottle.
info@vortexeliquids.co.uk
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